Yes, our Computer Security software works in conjunction with the windows firewall for basic functionality, such as inbound network traffic filtering.
In addition to this basic protection by Windows Firewall, the product has been complemented with the following security mechanisms to improve the firewall functionality:
- Blocking download of exploits and other harmful files. Each downloaded file is scanned and all harmful files are blocked automatically.
- Preventing suspicious applications from accessing the Internet. If the safety of an application cannot be verified, DeepGuard starts to monitor its behavior. Based on the behavior analysis, DeepGuard will either allow or deny the network access or it asks the user whether to permit the access or not.
- Browser manipulation detection. DeepGuard detects if malware is trying to manipulate user’s browser and prevents the attempt.
Yes. You cannot have two anti-virus or firewall products from different vendors installed on your computer. Computer Security automatically detects and removes the most common anti-virus and firewall products during the installation. You can also manually remove any other anti-virus or firewall products before installing the product.
Your Computer Security subscription key should be embedded in the software when you download the product. You will have also received your key via email when you signed up for the software.
If you are unable to locate your key, please Contact Us!
Yes. You will need to uninstall the existing security software on your computer before you upgrade. You can uninstall the Radial Point/ Frontier Computer Security Suite using the removal tool located
here.
To reset the password:
- Click Yes to begin the uninstall.
- Once it is completed, you will need to restart your computer.
- You will now be able to complete the upgrade of your security software.
If you require additional assistance, please contact us at 1-888-620-3663.
Your Computer Security subscription key can be used on up to 3 computers. If you require an additional subscription key, please contact our Customer Service department. You can find contact information here.
No. You can not have two anti-virus or firewall products from different vendors installed on your computer. You must manually remove any other anti-virus or firewall products before installing Computer Security for Macintosh.
Your Computer Security subscription key can be used on up to 3 computers. If you require an additional subscription key, please contact our Customer Service department. You can find contact information here.
Frontier Secure Computer Security may be used on the following operating systems:
Windows XP 32-bit: Home Professional and Media Center editions (SP3 or newer)
- Processor: Intel Pentium III 1GHz or higher
- Memory: 12 MB or more
- Disk Space: 800 MB free hard disk space
- Display: 16-bit or more (65000 colors)
- Internet Connection: An Internet connection is required in order to validate your subscription and receive updates.
Windows Vista 32-bit and 64-bit (all editions, all service packs) , Windows 7 32-bit and 64-bit (all editions)& Windows 8 32-bit and 64-bit (all editions)
- Processor: Intel Pentium 4 2GHz or higher
- Memory: 1 GB or more
- Disk Space: 800 MB free hard disk space
- Display: 16-bit or more (65000 colors)
- Internet Connection: An Internet Connection is required in order to validate your subscription and receive updates.
Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion), Mac OS X 10.8 (Mountain Lion)
- Processor: Intel processor
- Disk Space: 100 MB of free disk space
- Internet Connection: An Internet connection is required in order to validate your subscription and receive updates.
To successfully install Computer Security, you must also have Internet Explorer version 6 or higher installed and functioning on your computer.
Computer Security for Macintosh supports MAC OS X 10.5 and above on Intel platforms only.
Computer Security for Macintosh has been specifically designed for Mac environments, because the threats are quite different from the threats on Windows computers. The Mac version does not need all of the same security features as the Windows version, because for example, parental controls are a built-in feature in Mac environments.
Usually, you do not have to do anything. Computer Security updates itself automatically when your computer is connected to the internet. However, if the virus definitions are not automatically updated, you can do the following:
- Open the launch pad, right-click the Frontier Secure icon and select Check for updates.
- Open the launch pad, right-click the Frontier Secure icon and select View my subscriptions. In the My subscriptions window, you can check the status of your subscription.
- Make sure that the time and date of your computer is correct. If they are not, updates may not install.
To convert the Computer Security software from computer Security Lite to Computer Security or simply update your key, you will want to do the following:
- Open the product.
- On the main screen, click Tasks.
- Click My Subscription.
- Select Enter new subscription key.
- In the box that opens, enter the new subscription key and click Register.
- Follow the wizard to complete the change.
You can turn the safety ratings off by disabling the browsing protection toolbar in your web browser. To do this:
In Mozilla Firefox:
- Select Tools > Add-ons
- Next to Browsing Protection Toolbar, click Disable.
In Internet Explorer: - Select Tools > Internet Options.
- Click the Programs tab.
- Click the Manage Add-ons button.
- Select Browsing Protection Class.
- Select Disable and click Ok.
- Select Browsing Protection Toolbar.
- Select Disable and click Ok.
You may have your web browser's network connections. To check that the network connections are allowed for your browser you will want to do the following:
- Open Computer Security from the launch pad.
- On the main page, click Tools.
- Select Applications.
- Locate the browser you are using. For example, if you are using Internet Explorer, locate iexplore.exe.
- Check that the connections are allowed for your browser.
Computer Security provides many features for email filtering.
You have the option to mark spam messages with (SPAM) in the email subject field.
Also, when spam filtering is enabled, rules are automatically created in Outlook, Outlook Express, and Windows Mail. If you use another email applications, you have to create the filtering rules manually.
You can suggest a new safety rating for the web site. If other browsing protection users agree with you, the rating of the site may eventually change. However, the decision is made based on information from several sources, including malware analysts and our partners.
To suggest a new rating for a site:
- Click Report on the toolbar. This opens the Notify us box.
- Select a rating to give your option of the web site's safety.
- Click Ok.
- Tip: Select Do not show this message again if you do not want to see the confirmation dialog box when rating web sites in the future.
- Click Ok.
To exclude a file or folder from virus and spyware scanning:
- Open Computer Security.
- On the main page of Computer Security, click Settings.
- Do one of the following:
- Select Computer Security > Virus
- and spyware scanning.
- Select Other settings > Manual scanning.
- Click the Exclude files from the scan link.
- Select the files you do not want scanned.
With the Parental Control browsing modes, you can define browsing times and web sites that are suitable for your teenagers and small children.
You can restrict access to the internet by blocking categories of websites, such as gambling and adult, or you can only allow access to certain sites.
To enable the web content restriction, you will want to do the following:
- From the launch pad, select Online Safety.
- From the main page, select Restrict web content.
- Select the user you wish to change access for.
- You can now either limit browsing by content or allow only selected websites.
- Select the categories you want restricted or enter the sites that you want to allow access to.
- Click Finish. Your web content is now restricted.
When the time lock blocks the connection to the internet, the web browser shows a block page which says that the time lock is active and the internet cannot be accessed. To extend the browsing time:
- Open the launch pad.
- Select Online Safety.
- Click Restrict browsing.
Follow the prompts to change the times where browsing is restricted.
Yes, this is a legitimate email from Frontier. We recently upgraded our hard drive backup and security software and are inviting customers to download the new software. The email will look like this:
Subject Line: Important Notice on Upgrading your Frontier Service
Dear (Customer),
Great News! We are in the process of upgrading your Backup & Sharing and Computer Security software at no cost to you. As part of this upgrade, you will receive backup software with unlimited space for your data and enjoy award-winning Computer Security for your computers. Prior to upgrading to your new Backup & Sharing service, please be sure to log into your current backup service and download all of your data to your hard drive. We need you to take action before April 30, 2012, or you will lose the backup for your files, photos and music, and you will no longer be protected against threats from viruses, spyware and malware!
Please go to the link below and follow the prompts to begin the upgrade process.
http://www.upgrade.frontier.com
Backup Activation Code:
TEST-CODE-AAAA-BBBB-CCCC
Security Activation Code:
TEST-CODE-AAAA-BBBB-CCCC
Keep these upgrade activation codes for your records. (Mac users will need to enter these codes after you download the software.)
If you have any questions or need assistance activating your Backup and Sharing and Computer Security services, please contact our expert team of technicians available at www.frontierhelp.com/livechat.cfm
for online chat, or call us at 1-866-331-7873.
All of us at Frontier Communications want to thank you for your continued business.
Sincerely,
Kelly Morgan
VP & GM Frontier Secure
If you have any questions regarding this email, please contact Tech Support at 1-888-620-3663.
Yes, this is a legitimate email from Frontier. We recently upgraded our security software and are inviting customers to download the new software. The email will look like this:
At Frontier, we are constantly looking for ways to make the Peace of Mind services more relevant and valuable to you. That's why we're so excited to let you know about some new enhancements to improve your Computer Security experience. All it takes is a quick software download.
With the new and improved Computer Security service, you'll receive all benefits including:
- Enhanced security for your family photos, videos, music and important files
- More protection from viruses and cybertheft on your digital equipment
- Automatic notifications confirming your continued safety
- UNLIMITED Computer Support Specialist available 24/7 at no extra charge
Please go to the URL below and follow the prompts. It is simple and easy. www.upgrade.frontier.com
Your new activation code is XXXXXX-S-TEST-CODE. (
Your activation code will appear here
) Keep this for your records. Mac users will need to enter this code after they download the software.
If you have any questions or need assistance activating the new Computer Security service, please
contact our expert team of technicians available at
www.frontierhelp.com
online chat, or call us
at 1-800-239-4430.
All of us at Frontier Communications want to thank you for your continued business.
Sincerely,
Frontier Peace of Mind Team
If you have any questions regarding this email, please contact Tech Support at 1-800-239-4430.
The Frontier Backup & Sharing service is a software application which you can use to back up and restore your pictures, videos, music, email messages, and other documents. The service works on the Internet.
You can also access your remotely stored data through the Internet and view, play, download, and share your files.
Frontier Backup & Sharing may be used on the following operating systems:
Windows XP 32-bit: Home, Professional (SP3 or newer)
- Processor: 1Ghz or higher
- Memory: 512 MB or more
- Display: 16-bit (65000 colors or more)
- Disk Space: 500 MB of free hard disk space. Additional space for backing up large files.
- Internet Connection: Required for backing up files. Recommended: Broadband Internet connection with at least 192 kbps of upload capacity.
Windows Vista 32-bit and 64-bit (all editions and service packs) and Windows 7 32-bit and 64-bit (all editions)
- Processor: 1.8 GHx 32-bit or 64-bit
- Memory: 1 GB
- Display: 16-bit (65000 colors or more)
- Disk Space: 1 GB of free hard disk space (on the system disk)
- Internet Connection: Required for backing up files. Recommended: Broadband Internet connection with at least 192kbps of upload activity
Mac OS X 1.4.9(Tiger)Mac OS X 10.5(Leopard)Mac OS X 10.6(Snow Leopard) Mac OS X 10.7 (Lion) Mac OS X 10.8(Mountain Lion)
- Memory: Minimum: 256 MB of RAM Recommended: 512 MB or RAM
- Display: Minimum: 16-bit Recommended: 32-bit
- Disk Space Minimum: 100 MB of free hard disk space. Recommended: 1 GB of free hard disk space
- Internet Connection: Required for backing up files. Recommended: Broadband internet connection with at least 192 kbps of upload capacity
Fully supported browsers for using the web access:
- Internet Explorer
- Mozilla Firefox
- Safari
- Google Chrome
To make sure all of the functionalites work properly in the web interface, we recommend using one of the fully supported browsers.
Note:
In a dual boot system, Backup & Sharing does not back up files that are on the other partition. For example, if you create a partition for Microsoft Windows and install Backup & Sharing on the Mac OS X, you cannot back up files that are on the Microsoft Windows partition.
You can back up as much data as you like using Frontier Backup & Sharing. There is no limit!
If you modify local office documents that have already been backed up, you can select whether the modified versions are also included in the backup.
You can do this by selecting or clearing the Save changed documents option under Save revisions of office documents under the Settings tab.
Note: The Save changed documents option applies only to office documents.
By default, the Save changed documents option is cleared. It means that modified documents replace the previous versions in the backup. In this way, the latest version is always included in the backup.
To save version history:
- Select the Save changed documents option. The latest version and a certain number of previous versions are all included in the backup.
- Select the number of versions you want to keep in the Maximum number of versions to save list. For example, if you select 3, the original document and two previous versions of it are included in the backup. The maximum amount of versions is 5. If you often make a lot of changes in many files, we recommend that you do not select this option. The size of your backup may easily grow, and restoring may take longer.
Once you have received your activation code, you may download Frontier Backup & Sharing by visiting one of the links below:
Location : DNS Server
- Uninstall Backup & Sharing (using Add/Remove Programs from Control Panel) or (using HD or Hard Drive for a Mac) from the current computer that Backup & Sharing is installed on.
- Download Backup & Sharing to your new computer (the computer to which you would like to transfer your subscription). For Windows users, you can download the software from here. For Mac users, you can download the software from here.
- Complete the steps as directed to download Backup & Sharing. You will need to reboot once the download completes.
- Enter the Subscription Key you received when you signed up for the backup service.
- If you want to begin backing up the files on the new computer, click Back up files. If you want to restore the files from your previous backup, click Restore files.
- You will then need to type in the email address and password that you used when you first signed up for the service.
Yes. If you purchase the Personal Security Plus Bundle, you will be able to install Backup & Sharing on up to 3 computers or 3 user profiles.
You can remotely access your files through the Frontier Backup & Sharing web portal.
- To access the web portal, you will browse to: http://Frontierbackup.com
- Note that you can also access the Frontier Backup & Sharing web portal on the computer where you have the service installed by clicking Start > All Programs > Frontier > BACKUP & SHARING > BACKUP & SHARING on the web.
- Once on the web portal, type in your username and password. This username will be the email address you used when you installed the program and the password will be the password you created for the installation as well.
- Click OK to Continue.
You absolutely can!
- If your iPhone, iPod Touch, Blackberry or any smart phone that you own has a built-in web browser, you will be able to remotely access your files.
- To access the web portal, you will browse to: http://Frontierbackup.com
- Login with the email address and password you first used when you installed Backup & Sharing and you will be able to access your backed up files.
- From this web portal you will also have the ability to play and share these files as well.
Need more assistance? Contact Us!
Some of the general settings you can change are:
- Restricting the amount of bandwidth your backup uses.
- Changing the number of office files that are saved on your backup.
- Choosing the amount of time locally deleted files remain on your backup.
- Selecting whether or not to include system files in your backup.
By default, this option is turned off and no system files are included in the backup. In Windows OS, system files are located in the Windows folder and Documents and Settings folder. In Mac OS the system files are located in the /system folder.To include system files in the backup, select the Allow the backup of system files option.
CAUTION: If you include system files in the backup, and restore the files on another computer, the computer may stop working. This happens if the computer's own system files are overwritten. This happens if you select to restore the system files in the original locations. If you want to restore system files to another computer in Windows OS, remember to select a folder other than Windows or Documents and Settings for restoring the files.
In Mac OS, the system files are located in the /system folder. When restoring backed up files in Mac OS, do not select the /system folder. In general, we do not recommend restoring Windows OS system files to Mac OS or vice versa, because the system files are useless in a wrong operating system. Also, they unnecessarily fill up the bandwidth.
The Backup & Sharing service can automatically select important files for you and back them up, or you can manually select the files for the backup.
The files are backed up to a secure server on the Internet. The automatic backup is a continuous process that works in the background. The program watches for any changes in files on your computer and adds them automatically to the backup. Later on, you can restore any file from the backup to your computer. You can restore all your files automatically, or you can manually select the files for restoring.
No. Frontier Backup & Sharing is not Hippa compliant as it is designated as a consumer offering.
Yes, your files remain safe the entire time they are being backed up. Your files are transferred to secure servers using SSL SSL
The Secure Socket Layer SSL is a commonly used protocol for managing the security of a message transmission on the Internet. 128 bit network encryption to ensure that no one can access them.
If you have multiple user profiles on your computer, you will need to backup each one individually. You can backup up to 3 user profiles using 1 valid Frontier Backup & Sharing subscription key.
To do this, you will need to install Frontier Backup & Sharing on the 1st profile.
Once you have completed the installation, you will need to log out of the current user profile and log in to the profile you wish to backup next.
After you have logged into the new user profile, you should see the Frontier Backup & Sharing icon on your desktop. Double-click it to open the program. You can also access the program through the start menu.
Remote File Access is a feature that allows customers to access their backed up files via a web browser.
In order to gain access to your files, follow the directions below:
- To access the web portal, you will browse to: http://Frontierbackup.com
- Note that you can also access the Frontier Backup & Sharing web portal on the computer where you have the service installed by clicking Start > All Programs > Frontier > BACKUP & SHARING > BACKUP & SHARING on the web.
- Once on the web portal, type in your username and password. This username will be the email address you used when you installed the program and the password will be the password you created for the installation as well.
- Click OK to Continue.
To restore backed up files:
- Open the Backup & Sharing program by clicking the icon on the desktop or the system tray of your computer.
- Click Restore.
- Select whether you want to restore all or part of the files:
- Restore All: Restores all files automatically.
- Restore by file folders: You can select specific files folders for restoring. Select the files and/or folders you wish to backup and then click Restore.
- On the Restore tab, click the Cancel button. Then a dialog box opens, asking “Do you really want to cancel restoring the files?
- Select what you want to do:
- If you want to cancel the process altogether, click the Yes button. No files are restored after that.
- If you want to continue the process later, leave the dialog box open. When you want to continue, click the No button.
If you have selected automatic backup, the Frontier Backup & Sharing program starts to back up your files when you open the application. It searches your computer for office documents, pictures and videos, email messages, Internet Explorer favorites, and files in the My Documents folder and on your desktop. The backup process runs in the background. The backup speed may vary depending on the following:
- what is the type and speed of your Internet connection
- how long you have had the Internet connection open
- whether you use your computer for something else at the same time
The following table describes the five file categories that are backed up in automatic backup:
| Category | File type | Application / Extension |
| Office documents | Microsoft Office documents, templates and databases | Word, Excel, PowerPoint, Publisher, Project, Access, Fax at work, Money, Visio |
| | OpenOffice.org documents, templates and databases | All OpenOffice and OpenOffice 2 applications |
| | Desktop publishing documents | InDesign, QuarkXpress, PageMaker, FrameMaker |
| | Apple iWork documents | Pages, Keynote, Numbers |
| | CAD and modeling drawings | dxf, .dwg, .mac, .pla, .pln, .pz3, .pzz files |
| | Other documents | .pdf, .txt |
| | | |
| Pictures and videos | All common digital camera and graphic application files | |
| | Photos and drawings, including RAW /images/Customerservice from digital cameras | .gif, .jpg, .jpeg, .tif, .tiff, .crw, .cr2, .raw, .nef, .dng, .orf, .pef, .ptx, .raf |
| | Creative application documents | .ai, .eps, .cpt, .cdr, .cdx, .fla, .png, .psd, .psb, .psp, .eps, .dxf, .fhd, .fh9, .graffle, .wec. .xar |
| | Video files |
When you back up the files for the first time, it can take several days or even a few weeks.
After the initial backup, you can speed up and optimize the backup process with a few simple tweaks, depending on the settings on your computer:
- Using more computer resources and selecting the preferred upload speed
If you are using a relatively new computer, try backing up your files using more computer resources. If this slows down your computer's performance, you can turn off the Use more computer resources option.
From the Preferred upload speed drop-down menu, you can select a speed at which you want your files to be uploaded. - Change the backup selection
When you back up the files for the first time, it can take several days or even a few weeks.
After the initial backup, you can speed up and optimize the backup process with a few simple tweaks, depending on the settings on your computer:
- Using more computer resources and selecting the preferred upload speed
If you are using a relatively new computer, try backing up your files using more computer resources. If this slows down your computer's performance, you can turn off the Use more computer resources option.
From the Preferred upload speed drop-down menu, you can select a speed at which you want your files to be uploaded. - Change the backup selection
The program gives you constant feedback about the status of your backup.
This can be monitored at the top of the application.
Backup Information
Under the Statistics section, you can view the following:
- The number of files that have already been backed up.
- The total size of the files that have already been backed up.
- A list of the latest completely backed up files that have been transferred to the remote server. Note that the current backup is not shown before it has been completed.
Viewing the log
You can view a list of files that are currently being transferred to the remote server, and check how the backup proceeds.
To view the log: Click The Backup section. Then, select view files. The log is shown in a notepad file.
You can stop backing up files or you can temporarily stop backing them up.
Stop backing up files temporarily
You can temporarily stop the backing up of files for 1, 3 or 24 hours.
To temporarily stop backing up files:
- Click the Pause button at the bottom of the screen.
- Select for how long you want to stop backing up the files.
Backing up file pauses for the selected time. It will resume after the selected time has elapsed, or when you click the Resume button.
Note: When you click the Resume button, you can select to resume the file backup immediately, in 10 minutes, or in 1 hour.
Stop backing up files
You can stop backing up files by closing the program.
To stop backing up files:
- In Windows, right-click the program icon on your system tray, at the bottom right hand corner of your screen.
- In Mac, position the pointer over the program icon in the Dock until the menu appears.
- Select Quit.
You may sometimes want to restore a backup to another computer than the one that you used to create the backup.
Keep in mind the following when restoring the files: After you have installed the Frontier Backup & Sharing program to a second computer with the same subscription key, e-mail address and password, no files are being backed up on the first computer anymore.
CAUTION:
If you include system files in the backup, and restore the files on another computer, the computer may stop working. This happens when the computer's own system files are overwritten if you select to restore the system files in the original locations. If you want to restore system files to another computer in Windows OS, remember to select a folder other than Windows or Documents and Settings for restoring the files.
When you restore backed up files from one operating system to another, you must select a target folder. Restoring the files in the original location causes an error.
Note: You can restore single files or folders by using the web interface.
In Mac OS, the system files are located in the /system folder. When restoring backed up files in Mac OS, do not select the /system folder. In general, we do not recommend restoring Windows OS system files to Mac OS or vice versa, because the system files are useless in a wrong operating system. Also, they unnecessarily fill up the bandwidth.
If you are seeing an invalid username and/or email address error when trying to install Backup & Sharing on another profile, please make sure that the email address you are using for the username matches exactly the email address you used when you created your original backup. The username is case sensitive and does not allow for any spaces or special characters. If you have verified this and you are still getting that error message, please contact our Technical Support group at 1-888-620-3663.
To back up files manually:
- Click the Backup tab.
- Any of the backup selections you made when you first installed the program will be visible. If you wish to change any of these selections, click Change.
- To back up the predefined selection of your office documents, check the box next to Office Documents.
- To back up the predefined selection of your pictures and videos, check the boxes next to Pictures and Videos.
- To back up the predefined selection of your music files, check the box next to Music.
- To back up your emails, check the box next to E-mail messages.
- To back up your browser bookmarks, check the box next to Browser Browser
If you can read this its likely youre using a Web browser. A browser is a software application that acts as your entry to the World Wide Web when you type in the address of a web site alternately called a hypertext link or uniform resource locator URL your brower makes a connection that lets you see the site on your computer monitor. It also lets you interact with a web site and navigate between sites by means of hyperlinks the underlined words or phrases you find on many Web pages. Among the companies that produce browsers are NCSA Mosaic Netscape and Microsoft as well as commercial services like America Online. While many people think of browers as Web tools they are also used as file managers within your computer. bookmarks.
To back up specific files:
- Click the Select button next to Specific files.
- Select the files and folders that you want to back up.
Yes, this is a legitimate email from Frontier. We recently upgraded our hard drive backup software and are inviting customers to download the new software. The email will look like this:
Dear Frontier Customer (
Your name would appear here),
At Frontier, we are constantly looking for ways to make the Peace of Mind services more relevant and valuable to you. That's why we're so excited to let you know about some new enhancements to improve your Backup & Sharing experience. All it takes is a quick software download.
With this easy-to-use Backup & Sharing service, you'll receive all benefits including:
- Backup (3) profiles per computer
- Automatic, "always on" backup
- Secure data transfer and storage
- Access and share files, photos and music anytime, anywhere, from any Internet device
- UNLIMITED Computer Support Specialist available 24/7 at no extra charge
Please go to the URL below and follow the prompts. It is simple and easy http://www.upgrade.frontier.com
Your new activation code is CODE-BACKUP-ONLY-2 (This is where your new activation code will appear.) Keep this for your records. Mac users will need to enter this code after they download the software.
If you have any questions or need assistance activating Backup & Sharing service, please contact our expert team of technicians available at www.frontierhelp.com online chat, or call us at 1-888-620-3663.
All of us at Frontier Communications want to thank you for your continued business.
Sincerely,
Frontier Peace of Mind Team
If you have any questions regarding this email, please contact Tech Support at 1-888-620-3663.
This alert indicates that your Social Security number was not found.
If you do not believe that your entry is subject to any of the scenarios below or if you feel certain that you have active credit, utility or other public records information to which your entry should match, please contact us immediately:
- Check that you entered the number correctly. If not, please return to the Entry Page in order to edit your entry.
- If the number is correct, it may not have been found because:
- It is a newly-issued number
- It did not appear in the databases scanned by the Non- Credit Scan System
- Your Social Security number may not have been used frequently enough to appear in the databases we check
- This system has not completed its most recent update of new information recently entered or scanned.
The five triggers can cause an alert to be sent to you are:
- Change of Address: Credit has been requested using your name and SSN, but a different address than what is currently listed on your credit report.
- Inquiry: A creditor has requested your credit information from one of the bureaus.
- Trade Line: A credit account (credit card, auto loan, home loan, etc..) has been established in your name.
- Derogatory Information: Negative information reported to the credit bureau such as a late payment.
- Public Record: A bankruptcy, judgment or lien has been report to the credit bureau(s)
When we detect a change in status during a regular sweep, the Non-Credit Monitoring will send you an e-mail alert.
What types of alerts may I receive?
- Alert level Red: Highest
- Alert level Orange: High
- Alert level Yellow: Moderate
- Alert level Green: Low
If you want to delete information you're monitoring from the Dashboard, take the following steps:
- Click "Set up Fraud Detection"
- Click the category that contains the information you want to delete ("Credit cards," "SSN Monitoring ," etc.)
- Next to each piece of information you're monitoring, there is a "Delete" link. Click the link, and you'll see a message confirming you want to delete the item. Click "Ok" to continue, or "Cancel" if you don't wish to delete it.
A Red Flag alert means that you are at the
Highest Risk
You should immediately:
-
Call and consult with customer service. We will put you in touch with a licensed investigator. The fraud specialists and Licensed Investigators on staff are available to consult with you and help you determine next steps.
Credit bureau data helps determine an individual’s credit worthiness based on positive items, negative items, and neutral items
The following items make up a credit report:
- Trade Lines
- Credit Inquiries
- Demographic Information
- Public Record Information
The Credit Monitoring service does not affect your credit score.
Monitoring alerts are available daily online. The system will also report changes via email. If there are no alerts, you will still receive an email every 30 days.
Yes. A "no activity" email will be sent every 30 days if nothing changes to your file.
Identity Theft is the fraudulent act of using one’s identity to create new accounts, purchase goods or services, perpetrate criminal acts, obtain employment, and other crimes committed by using one’s personal identifying information.
Yes, your identity can be compromised regardless of your credit score. In fact, only 16.5% of all identity theft is credit related.
Non-Credit monitoring is an identity theft detection service that monitors hundreds of databases for changes or anomalies in your personal information that may indicate that you are at risk for identity theft.
Non-Credit monitoring subscribers set up their personal information to be monitored using our Fraud Detection Dashboard. The systems cutting-edge technology "sweeps" the Internet for signs that your information may be traded in hacker chat rooms, posted in retail databases and Web sites, or posted in search engines.
If the Non-Credit Monitoring process detects a change in your information, you receive an e-mail alert warning you of the trouble, and including tips on what to do next.
The Security Assessments include the Social Security Number Monitoring and the Credit Card Monitoring services.
SSN monitoring: The Non-Credit Scan System uses a sophisticated Very Early Warning System to monitor private and public databases for signs of early identity theft and ID Theft Risk Theft. This system uses your Social Security Number and the address in your Account to look for manipulations that indicate you are at risk. The Very Early Warning System is run once a month with new information. In the event that your information appears compromised, we will flag the gauge in your dashboard along with instructions on how to protect yourself. Your SSN is stored in a secure, encrypted database.
Credit /Debit card monitoring: Add your current major credit card or stores cards or debit card numbers to help guard against credit or debit card theft. Each credit or debit card is monitored 24x7 in a database that contains hacked and stolen cards, and cards appearing for sale on the internet.
We look in databases of hacked cards, chat rooms, and blog sites for instances of credit cards being sold. We notify you immediately if we find your card information on the web.
There will be no impact on using your credit cards. You can shop with them as normal, except that you'll be alerted by the Non-Credit Monitoring if your card numbers are found during the sweep.
Currently five cards (both credit and debit) may be monitored and 5 cards is the maximum.
We partner with a company called Cardcops, which specializes in infiltrating black-market databases and chat rooms where credit and debit cards are sold and providing lists of the stolen card numbers.
The Privacy Assessments include the postal address, email, and telephone number scans.
Postal Address monitoring: Add your current and former postal addresses so that the Non-Credit Monitoring can monitor online directories for the appearance of your personal information.
Email address monitoring: Add your current email addresses so that the Non-Credit Monitoring can monitor online directories for the appearance of your personal information.
Telephone monitoring: Add your current and prior telephone numbers so that the Non-Credit Monitoring can monitor online directories for the appearance of your personal information.
You set up a Non-Credit Monitoring account that includes your name, up to three physical addresses, email addresses, and telephone numbers. The Non-Credit Monitoring displays all the sites where it finds that your information is publicly available, and gives you the option to remove the information when possible.
The Non-Credit Monitoring accesses information from an ever-growing list of primary directories, including Addresses.com, DexOnline, Directory Assistanceplus, Google Phone Search, Yahoo! Email Search, Yahoo! PeopleSearch, 411.com, Whitepages.com, and Addresses.com. We regularly add new databases.
Some of the monitored databases may contain data that originates from international sources.
We use the strongest security available, with certification by GoDaddy. The Non-Credit Monitoring customer information is stored on a secure server that is firewall-protected and encrypted to block unauthorized third party access.
We use industry standard best practices for our online security. All data transmitted to and from our server is SSL
encrypted. The Non-Credit Scan System is certified by TrustE, one of the most respected names in the business.
If you choose to provide you social security number, we will monitor and notify you of deviations that may be an indication of fraud. This information is kept in a secure location and is only used to periodically check proprietary databases with respect to changes or manipulations of this number in relation to your name.
Providing your SSN is optional. Should you choose to provide it we will monitor and notify you of deviations that may be an indication of fraud.
Providing your Credit/Debit card number is optional. We only ask for the 16-digit card number itself, not the expiration date or the security code (The three-digit number on the back of your card). Protecting your confidential information is our business; therefore, Non-Credit Scan System takes all appropriate measures to assure the security of your personal data.
No. The Non-Credit Monitoring uses advanced encryption technology – 128-bit Secure Socket Layer (SSL) - to keep personal information and data secure from unauthorized access. All data is stored on our servers in a secure, encrypted manner. Access to those servers is strictly limited to network administrators and other authorized personnel who have been trained to protect against loss, misuse, unauthorized access, disclosure, alteration or destruction of personal data under our control. We take pride in our technology and our security policies.
Your login/username is the email address or user ID that you used to sign up for monitoring. You can re-set your password by clicking the "Forgot Password" link on the home page of either site. Please remember that passwords are case sensitive.
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